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Privacy Policy

1. Purpose

This Privacy Policy applies to all processing of personal information carried out by la Maison Jean Lapointe and is intended to inform users about how la Maison Jean Lapointe handles personal information, including the types of personal information collected and the purposes for which it is used, as well as users’ rights in relation to their personal information.

2. Contact - How can I contact you?

If you have any questions regarding this Privacy Policy, you may contact la Maison Jean Lapointe using the following contact information:

  • Head office: 111 rue Normand, Montréal, Québec H2Y 2K6

  • Telephone: (514) 288-2611

You may communicate directly and effectively with la Maison Jean Lapointe in writing by sending correspondence to the address above or by email at: tbh@maisonjeanlapointe.org

The contact information for the person responsible for the protection of personal information is also provided below:

  • Name: la Maison Jean Lapointe

  • Organization responsible: la Maison Jean Lapointe

  • Address: 111 rue Normand, Montréal, Québec H2Y 2K6

  • Email: tbh@maisonjeanlapointe.org

3. Collection of Personal Information — How do we collect personal information?

In accordance with applicable personal information protection laws, including:

  • Canada's Anti-Spam Legislation (CASL); and

  • the Personal Information Protection and Electronic Documents Act (PIPEDA).

La Maison Jean Lapointe collects personal information when a user:

  • (i) completes a form on [https://maisonjeanlapointe.org/] (the “Site”);

  • (ii) subscribes to a newsletter;

  • (iii) responds to a survey or completes an online form;

  • (iv) completes a paper form; or

  • (v) sends an email or communicates by telephone, where the information provided is subsequently entered into the applicable forms.

4. Personal Information Collected — What personal information do we collect?

La Maison Jean Lapointe collects information when users visit the Site, primarily when they complete registration or other forms.

The following information may be collected: full name, email address and telephone number.

As a general rule, when personal information is requested in order to use a service or access certain content, providing such information is not mandatory unless it is specifically indicated that the information is required to provide the service. In such cases, users are free to choose not to register and/or not to enter into an agreement for services.

Users represent and warrant that all information they provide is truthful and accurate and undertake to keep it up to date. Changes may be communicated to the person responsible for the protection of personal information or to the address indicated in Section 2 above.

Users also acknowledge that the information requested by La Maison Jean Lapointe is necessary, appropriate and not excessive for the purposes described in Section 5 below, which could not be fulfilled if such information were not provided.

Users are responsible for any false or inaccurate statements resulting from the information and data they provide, as well as for any harm that such information may cause.

5. Purposes — What do we use the personal information we collect for?

The personal information requested from users may be used for the following purposes:

  • To provide our services and respond to your requests. We use your information to provide and maintain our services, process and respond to your requests, communicate with you about your use of our services or changes to our services, respond to your inquiries, and for other customer service and business administration purposes. For example, when you subscribe to a newsletter, we may use your personal information to send you an electronic newsletter.

  • Identification and authentication. We may use your information for identification and authentication purposes. For example, when you enter your login credentials to access one of our registration or login portals, we use this information to verify your identity.

  • Personalization. We use your information to tailor the content and information we may send or display to you, provide location-based personalization, and offer personalized assistance and instructions, as well as otherwise personalize your experience when using our services. For example, if you authorize us to collect geolocation information, we may use that information to provide content related to your specific location and identify businesses or listings near you.

  • Marketing and promotional purposes. We may use your information to send you news, newsletters and event updates, and to communicate with you about new features, offers, events or products, or otherwise provide you with information that we believe may be of interest to you. We may also use your information to display advertising to you on our Site, including for the purpose of selling advertising space on our services, and on other unaffiliated websites and services.

  • Research and reporting. We may use your information to administer surveys and questionnaires, both online and offline, for research and reporting purposes. This helps us better serve individuals by learning more about their needs and the quality of the products, services and educational information we provide. Survey responses may be used to assess the effectiveness of our services, various types of communications, advertising campaigns and/or promotional activities.

  • Combining information. We and third-party business partners acting on our behalf may merge, combine or otherwise link information, including your personal information, for the purposes described above.

  • Compliance with legal obligations. We may use your information to comply with our legal obligations or to exercise or defend our rights or the rights of a third party, including responding to requests from law enforcement or government authorities and participating in compliance audits.

  • Protecting ourselves and others. We may use your information when we consider it necessary to investigate, prevent or take action regarding suspected or actual illegal activities, fraud, situations involving potential threats to anyone’s safety, or otherwise to enforce this Privacy Policy, our terms and conditions, and the integrity of our services.

  • De-identified or anonymized information. We may also de-identify or anonymize your information in such a way that you cannot reasonably be re-identified by us or by another party. We may use such de-identified or anonymized information for any purpose permitted by applicable law. Where we anonymize information originally based on personal information, we will retain and use the information in anonymized form and will not attempt to re-identify it.

Personal information collected will not be used for purposes other than those described above and that justified its collection. Notwithstanding the foregoing, information collected may also be used for statistical purposes, incident management and/or market research.

Where personal information is to be used for a purpose other than the purpose originally identified at the time of collection, La Maison Jean Lapointe will assess whether the new purpose is compatible with the original purpose in accordance with applicable laws. The information will only be used for the new purpose where the purposes are compatible or where an independent legal basis authorizes such use. In such cases, users will be informed of the change in purpose or the legal basis for the processing of their personal information, as applicable.

Users may opt out of receiving commercial communications and stop receiving emails from La Maison Jean Lapointe by notifying La Maison Jean Lapointe through a reliable means. We will process such requests as soon as reasonably possible after receiving them. Users may do so by emailing the address provided in Section 2, sending a letter to the postal address provided in Section 2 above, or following the unsubscribe instructions provided at the bottom of each email from La Maison Jean Lapointe.

6. How do we use your information?

We use the information we collect about you for the following purposes:

  • Support

  • Administrative information

If we wish to use your information for other purposes, we will ask for your consent and will only use your information once you have provided your consent and only for the purpose(s) for which you gave your consent, unless otherwise required by law.

We will retain your personal information for 24 months after user accounts become inactive, or for as long as necessary to fulfill the purposes for which the information was collected, as described in this Privacy Policy.

7. Consent

By providing personal information to La Maison Jean Lapointe, users acknowledge and consent to the collection, use and processing of their personal information by La Maison Jean Lapointe in accordance with this Privacy Policy.

Users provide their free, express and informed consent to La Maison Jean Lapointe to use the information collected for the purposes described in Section 5 above and to include such information in La Maison Jean Lapointe’s databases.

La Maison Jean Lapointe relies on the following legal bases for processing users’ information: (i) the conclusion of a service agreement between the user and La Maison Jean Lapointe, in accordance with the terms and conditions made available to the user at the end of the service request form, before any potential engagement, which the user may accept after reviewing them by checking the applicable box; and (ii) the user’s free, informed and unequivocal consent, provided after reviewing this Privacy Policy, which explains how La Maison Jean Lapointe will process the user’s information, by checking the applicable box in the service request form.

Any processing not covered by one of the legal bases described above will be carried out where La Maison Jean Lapointe considers it necessary to protect a legitimate interest, provided that such processing does not unduly infringe upon the user’s fundamental rights and freedoms.

8. Retention - How long do we keep your information?

Personal information will be destroyed or anonymized when it is no longer strictly necessary or relevant for the purposes described in Section 5 above.

In particular, personal information will be retained for as long as the business relationship remains in effect, unless the user has previously requested its deletion, and for the period during which obligations, indemnities and/or liabilities may arise in connection with the business relationship or the services provided.

La Maison Jean Lapointe will retain essential information necessary to identify the source of stored information for the duration of the customer relationship with La Maison Jean Lapointe and/or until the user withdraws their consent, in accordance with the information provided in Section 5 of this Privacy Policy, and/or for any period required by applicable law.

9. Confidentiality / Disclosure / International Transfers — Do we disclose personal information to third parties?

La Maison Jean Lapointe will keep the personal information it collects private and confidential and will not use it for purposes other than those described in Section 5 above.

La Maison Jean Lapointe requires its employees and third-party service providers who have access to database content to enter into confidentiality and personal information protection agreements, or includes equivalent obligations in its service agreements with such providers, as described below.

Personal information collected by La Maison Jean Lapointe will not be transferred, sold, exchanged, transmitted and/or disclosed to third parties outside La Maison Jean Lapointe without the user’s consent, except where required by law and/or where necessary to provide services to the user.

This does not include certain employees and service providers who enable La Maison Jean Lapointe to operate the Site, fulfill the purposes described in Section 5 above and/or provide services to users, provided that they are bound by confidentiality obligations and agree to comply with applicable personal information protection laws.

Service provider agreements specify the purpose, scope, content, duration, nature and intended purpose of the processing, the types of personal information involved, the categories of individuals concerned, and the obligations and responsibilities of La Maison Jean Lapointe and the third-party service providers.

In particular, La Maison Jean Lapointe may share personal information provided by users with its controlling entities, subsidiaries, affiliates, related entities and/or intermediaries associated with La Maison Jean Lapointe.

La Maison Jean Lapointe may also share certain personal information provided by users internally within La Maison Jean Lapointe with certain departments, such as administration, marketing or information technology.

In certain cases, La Maison Jean Lapointe may transfer personal information based on a legitimate interest and the economic and technical benefits associated with using specialized service providers. In this regard:

  • Google Maps. La Maison Jean Lapointe uses Google Maps to display maps on the Site. The integration of Google Maps allows Google to collect the user’s IP address. Users may consult Google’s privacy policy and other legal information at: https://policies.google.com/privacy.

  • Facebook. La Maison Jean Lapointe has integrated Facebook components into the Site. In particular, La Maison Jean Lapointe uses the Facebook advertising platform. The company operating Facebook services is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Users may consult Facebook’s privacy policy and other legal information at: https://en-en.facebook.com/about/privacy/.

  • Instagram. The Site contains links to Instagram. As indicated in Section 13 above, users who follow these links leave the Site and are redirected to Instagram. Users may consult Instagram’s privacy policy and other legal information at: https://help.instagram.com/155833707900388.

  • LinkedIn. The Site contains links to LinkedIn. As indicated in Section 13 above, users who follow these links leave the Site and are redirected to LinkedIn. Users may consult LinkedIn’s privacy policy and other legal information at: https://www.linkedin.com/legal/privacy-policy.

Social media. La Maison Jean Lapointe also uses social media platforms, such as Facebook and Instagram, and has integrated certain features of these platforms into its services. Users may use these social media platforms only if they are registered with and logged into the applicable platform. These social media platforms have their own privacy policies and terms and conditions, over which La Maison Jean Lapointe has no control or influence.

Finally, La Maison Jean Lapointe may disclose, and reserves the right to disclose, your information in the following circumstances:

  • Business transfers. If we or our subsidiaries are acquired by, merged with or invested in by another company, or if any of our assets are transferred or may be transferred to another company, whether as part of bankruptcy or insolvency proceedings or otherwise, we may transfer the information we have collected about you to that company. As part of such a business transfer, we may disclose certain information about you to lenders, auditors and external advisors, including lawyers and consultants.

  • Compliance with the law. We may disclose your personal information to comply with applicable laws, legal proceedings, court orders or other legal processes, such as in response to a court order or subpoena.

  • Protection and enforcement of rights. We may disclose your personal information where we believe it is appropriate to investigate, prevent or take action against illegal activities, suspected fraud, situations that may pose potential threats to anyone’s safety, or violations of our terms and conditions or this Privacy Policy. This may include using your personal information as evidence in legal proceedings in which we are involved. We may also disclose your personal information where necessary to help you exercise your rights under La Maison Jean Lapointe’s terms and conditions and this Privacy Policy.

  • Public safety, national defence or public health. Where there are well-founded reasons relating to public safety, national defence or public health, your personal information may be disclosed.

  • Aggregated, de-identified or anonymized information. We may disclose aggregated, de-identified or anonymized information about you for any purpose permitted by applicable law.

  • Consent. We may disclose your personal information with your consent.

10. Security - How do we protect your information?

La Maison Jean Lapointe is committed to implementing appropriate technical and organizational safeguards to protect the security, integrity and confidentiality of personal information in accordance with applicable personal information protection laws, including PIPEDA and CASL, and to prevent its alteration, loss, unauthorized access or unauthorized processing.

La Maison Jean Lapointe does not guarantee absolute privacy when using the Site, as it is impossible to completely rule out the possibility that unauthorized third parties may gain access to information. Users acknowledge that existing technical security measures are not impenetrable and that, even when all reasonable security precautions are taken, information may be manipulated, destroyed and/or lost.

If a security incident involving a significant risk to an individual occurs, La Maison Jean Lapointe will notify the appropriate regulatory authority without undue delay, as well as provide information regarding the corrective and mitigating measures implemented and/or to be implemented.

La Maison Jean Lapointe is not responsible for the loss or deletion of data caused by users. Likewise, La Maison Jean Lapointe accepts no liability for any damages that may be caused by computer viruses.

Users must also take steps to protect their own information. La Maison Jean Lapointe strongly recommends taking all reasonable precautions to protect personal information when using the Internet. At a minimum, users are advised to change their passwords periodically, use a combination of letters and numbers, and ensure that they are using a secure browser.

11. Rights and Procedures - What are my rights regarding my personal information?

Individuals may exercise, at any time and subject to applicable law, their rights to access, correction, withdrawal of consent, objection, restriction of processing, data portability, confidentiality and deletion with respect to their personal information, in accordance with applicable provisions of PIPEDA and CASL, as applicable.

These rights may be exercised by email at tbh@maisonjeanlapointe.org or by written communication addressed to the person responsible for the protection of personal information at jf.poirier@maisonjeanlapointe.org, or by any other means provided for under applicable legislation.

La Maison Jean Lapointe may request information necessary to verify the identity of the individual making the request.

Certain personal information will not be deleted where doing so could prejudice the rights or legitimate interests of third parties, or where there is a legal obligation to retain the information.

If you reside in the United Kingdom or the European Economic Area (EEA), and are subject to applicable national or local legal exemptions, you may have certain data protection rights in certain circumstances. Please contact us if you wish to exercise any of these rights.

  • Withdraw consent at any time. Users have the right to withdraw their consent where they have previously consented to the processing of their personal information.

  • Object to the processing of their personal information. Users have the right to object to the processing of their information where the processing is carried out on a legal basis other than consent.

  • Access their personal information. Users have the right to know whether their personal information is being processed, obtain information about certain aspects of the processing, and receive a copy of the information being processed.

  • Verify and request correction. Users have the right to verify the accuracy of their personal information and request that it be updated or corrected.

  • Restrict the processing of their personal information. Users have the right to request that the processing of their information be restricted. In such cases, the information will only be processed for storage purposes, subject to applicable law.

  • Request deletion of their personal information. Users have the right to request that their personal information be deleted, subject to applicable legal requirements and exceptions.

  • Receive their personal information and have it transferred to another organization. Users may have the right to receive their personal information in a structured, commonly used and machine-readable format and, where technically feasible and required by applicable law, have it transmitted to another organization without undue hindrance.

  • File a complaint. Users have the right to file a complaint with the appropriate privacy or data protection authority.

12. Appointment of a Person Responsible for the Protection of Personal Information

La Maison Jean Lapointe has appointed a person responsible for overseeing the application of this Privacy Policy and for liaising with the appropriate regulatory authorities:

Jean-François Poirier

  • Email: jf.poirier@maisonjeanlapointe.org

  • Telephone: (514) 288-2611

13. Training - Do we provide training?

La Maison Jean Lapointe personnel whose duties involve the processing of personal information receive training designed to ensure better protection of personal information and the rights of the individuals concerned.

14. Third-Party Links - Does our Site contain links to other websites?

The Site may contain links to third-party websites, with or without advertising content, whose privacy policies are independent of La Maison Jean Lapointe.

Linked websites are not affiliated with La Maison Jean Lapointe, and their presence on the Site does not imply any endorsement, invitation or recommendation to visit those websites, nor does it imply any relationship or association between La Maison Jean Lapointe and those websites.

La Maison Jean Lapointe is not responsible for the content, use or activities of linked websites, or for any actual or potential, material or non-material, direct or indirect damages suffered by users as a result of information contained on those websites or of any relationship users may establish with third parties whose services are advertised or referenced on the Site.

Nevertheless, any comments regarding linked websites may be useful to La Maison Jean Lapointe in improving its services and/or ensuring the integrity of the Site.

La Maison Jean Lapointe will make reasonable efforts to prevent links to websites containing illegal content from appearing on the Site.

15. Children’s Privacy

At La Maison Jean Lapointe, we recognize the importance of protecting children’s privacy. We are committed to protecting the personal information of minors.

We may collect and process personal information from children under the age of 13, but only in accordance with all applicable laws and regulations, including obtaining parental or guardian consent where required.

If you are a parent or legal guardian and believe that we have collected personal information about your child without the appropriate consent, please contact us immediately. We will take prompt steps to address the situation.

For California residents: We do not sell the personal information of California consumers aged 16 or under unless we have obtained prior parental authorization. If your child is under 13, we require parental or guardian consent to collect and process their personal information. If your child is between 13 and 16, they may choose to authorize the sale of their personal information. Our websites and services designed for children will incorporate age verification and ensure that the necessary consents are obtained.

For EU residents: We do not collect or process personal information from individuals under the age of 16 in the European Union without the explicit consent of a parent or guardian. Our websites and services intended for children will include age verification and require the appropriate consents.

16. Cookies - Do we use cookies?

When a user visits the Site, La Maison Jean Lapointe may store information on the user’s computer in the form of a “cookie” or similar file.

The Site uses cookies to: (i) track advertising; (ii) collect information about Site traffic; and (iii) improve the user experience when using the Site.

Users should be aware that they do not necessarily need to accept cookies sent by the Site in order to browse the Site. Cookies may only be required for certain services.

Users may delete cookies from their hard drive, prevent cookies from being stored on their computer through their browser settings, or select the appropriate option when asked whether they wish to accept cookies, in accordance with La Maison Jean Lapointe’s Cookie Policy.

Cookies are information files that the Site or the provider of certain Site services transfers to a user’s computer through the user’s web browser. Cookies themselves do not personally identify users, although they may contain the user’s IP address. They allow the Site to recognize the user’s browser and collect and store certain information, such as the user’s operating system and the domain name of the website from which the user accessed the Site.

La Maison Jean Lapointe reserves the right to engage third-party service providers to analyze and better understand Site users. Such providers may not use the information collected for purposes other than improving La Maison Jean Lapointe’s services.

17. Consent

By using the Site, users acknowledge and accept this Privacy Policy and, where applicable, La Maison Jean Lapointe’s terms and conditions.

Likewise, users accept La Maison Jean Lapointe’s Privacy Policy and terms and conditions when completing a service request.

18. Changes - Is this the most recent version?

This is the current version of La Maison Jean Lapointe’s Privacy Policy, updated September 26, 2023.

La Maison Jean Lapointe may amend this Privacy Policy at any time and without prior notice. Any changes will take effect when they are posted on the Site or communicated to users by any other means, whichever occurs first.

Users are responsible for periodically reviewing this Privacy Policy to remain informed of its terms.